Privacy Policy
Overview
This Privacy Policy describes how personal data is collected, used, and protected across all service platforms. It applies to interactions via web, mobile, and API. Your use of the service indicates acceptance of these practices. Please check back periodically for updates.
Data We Collect
We collect only the minimum required personal data: email addresses, usernames, IP addresses, device details, and usage logs. Data is obtained through user inputs (e.g., registration, support requests) and automatically via cookies and server logs. No sensitive categories (health, financial, biometric) are ever requested. Each collection point clearly states its purpose.
Purpose & Legal Basis
Collected data is used to authenticate users, maintain security, and provide customer support. Aggregate, anonymized data helps improve performance and inform feature development. Processing is based on contractual necessity for service provision, legitimate interests for security, and user consent for optional features. Any new data uses will be disclosed and require separate opt-in.
Cookies & Tracking
Essential cookies support core functionality, such as session maintenance and load balancing. Non-essential analytics cookies remain disabled until you enable them. No third-party advertising cookies are deployed without explicit user permission. Cookie preferences can be managed via your browser or account settings.
Data Security
All data in transit is encrypted using up-to-date protocols (e.g., TLS). Data at rest is protected by encryption (e.g., AES-256) and stored in secure, access-controlled facilities. Role-based access controls and multi-factor authentication govern internal access. Regular security audits and penetration tests ensure ongoing protection.
Retention Policy
Personal data is retained only as long as necessary—typically no more than twenty-four months from last user activity. After that period, data is permanently deleted or irreversibly anonymized. Backup copies are purged within ninety days after the end of the active retention period. Detailed retention schedules are available upon request.
User Rights & Controls
You have the right to access, correct, or delete your personal data at any time by submitting a request via your account or support. We respond to valid requests within thirty days, subject to applicable laws. Data required for legal compliance or dispute resolution may be retained in anonymized form. You may also withdraw any previously given consent without affecting essential services.
Breach Notification
In the event of a confirmed data breach affecting personal data, affected users will receive notification within seventy-two hours of verification. Notifications will detail the nature of the breach, categories of data involved, and recommended steps to mitigate risk. Regulatory authorities will be informed as required by law. A full post-incident review will guide future safeguards.
Automated Decision-Making
Automated systems may analyze anonymized data to detect fraud, identify threats, or optimize resources. Any automated decision that significantly affects your account will be communicated, and you may request human review. Personalization features operate only with your explicit consent. Automated processes are documented and auditable.
Third-Party Sharing
Data is shared only with essential third-party providers under strict data protection agreements (e.g., hosting, payment processors, email delivery). Each processor is audited regularly for compliance with our privacy standards. No personal data is shared with advertisers or data brokers without separate opt-in. All third-party transfers are logged and available for review.
Policy Revisions
This policy is reviewed at least once annually or whenever significant legal or operational changes occur. Material revisions are announced via in-service notifications and email at least fourteen days before taking effect. Continued use after the effective date implies acceptance of revised terms. Archived versions remain accessible for full transparency.
